Custom & Personalized Items
Personalized and custom items are generally not returnable unless they arrive damaged, defective, incorrect, or there is another issue with the order.
Customer Care
Returns & Order Issues
We want your order to arrive correct, gift-ready, and made the way you requested. Because many Yogi’s Creations items are personalized or made to order, returns are handled based on the type of item and the issue.
Please contact us before sending anything back.
Returns must be approved before an item is mailed back. Items sent back without approval may not be accepted because personalized and made-to-order products need to be reviewed first.
Damaged or Incorrect Orders
If something arrives damaged, defective, or incorrect, contact us with your order number and clear photos so we can review the issue.
Non-Personalized Items
Non-personalized items may be eligible for return within 14 days if unused, in original condition, and approved before being sent back.
Return Guidelines
A clear look at what can be returned, what needs review, and how to get help.
Can personalized or custom items be returned?
Personalized, engraved, custom, and made-to-order items are generally not returnable because they are made specifically for your order.
If your item arrives damaged, defective, incorrect, or there is a problem with the order, please contact us so we can review it and help with the next step.
What if my item arrives damaged, defective, or incorrect?
Contact Yogi’s Creations as soon as possible with your order number, the email used at checkout, and clear photos of the item, packaging, and issue.
We will review the details and help determine the best next step. Depending on the situation, that may include a replacement, correction, refund, or other resolution.
Can non-personalized items be returned?
Non-personalized items may be eligible for return within 14 days of delivery if they are unused, in original condition, and approved before being sent back.
Please contact us before mailing anything back so we can confirm whether the item is eligible and provide the correct return instructions.
How do I start a return or report an order issue?
Use the Contact page and include your order number, email used at checkout, the item name, and a short explanation of the issue.
For damaged, defective, or incorrect items, please include clear photos so we can review the problem faster.
Who pays for return shipping?
Return shipping may be the buyer’s responsibility unless the return is due to damage, defect, or an error with the order.
Please wait for return approval before sending anything back. We need to review the issue first so the return goes to the right place and is handled correctly.
Can I change or cancel an order?
Please contact us as soon as possible if you need to change or cancel an order. Because many items are personalized or made to order, changes and cancellations may not be possible once production has started.
Questions Before Ordering
Not sure whether something can be changed, returned, or made in time?
Should I ask before placing an order?
If you are unsure about personalization, production timing, materials, custom work, or whether an item can be returned, please ask before ordering.
You can reach us through the Contact page. The FAQs may also answer common questions.