Custom & Personalized Items
Personalized or custom items are not returnable unless they arrive damaged, defective, incorrect, or we made an error with the order.
Customer Care
Returns & Order Issues
We want your order to arrive correct, gift-ready, and made the way you requested. Returns depend on whether the item was personalized and whether there was a problem with the order.
Please contact us before sending anything back.
Return requests must be approved before an item is mailed back. Items sent without approval may not be accepted. We review the order first to confirm whether it was personalized and where the return should go.
Damaged or Incorrect Orders
If something arrives damaged, defective, or incorrect, contact us with your order number and clear photos so we can review the issue.
Non-Personalized Items
You may request a return for a non-personalized item within 14 days of delivery if it is unused, in its original condition, and approved before being sent back.
Return Guidelines
A clear look at what can be returned, what needs review, and how to get help.
Can personalized or custom items be returned?
Personalized, engraved, or custom items are not returnable because they are made specifically for your order.
If your item arrives damaged, defective, incorrect, or we made an error, please contact us so we can review it and make it right.
What if my item arrives damaged, defective, or incorrect?
Contact Yogi’s Creations as soon as possible with your order number, the email used at checkout, and clear photos of the item, packaging, and issue.
We will review the details and help determine the best next step. Depending on the situation, that may include a replacement, correction, refund, or other resolution.
Can non-personalized items be returned?
You may request a return for a non-personalized item within 14 days of delivery if it is unused, in its original condition, and approved before being sent back.
Please contact us before mailing anything back so we can confirm whether the item is eligible and provide the correct return instructions.
How do I start a return or report an order issue?
Use the Contact page and include your order number, email used at checkout, the item name, and a short explanation of the issue.
For damaged, defective, or incorrect items, please include clear photos so we can review the problem faster.
Who pays for return shipping?
For approved returns of non-personalized items, the customer pays return shipping. If the return is due to damage, a defect, an incorrect item, or our error, we will provide the appropriate resolution. We do not charge a restocking fee.
Please wait for return approval before sending anything back. We need to review the issue first so the return goes to the right place and is handled correctly.
Can I change or cancel an order?
Please contact us as soon as possible if you need to change or cancel an order. Because many items are personalized or made to order, changes and cancellations may not be possible once production has started.
Questions Before Ordering
Not sure whether something can be changed, returned, or made in time?
Should I ask before placing an order?
If you are unsure about personalization, production timing, materials, custom work, or whether an item can be returned, please ask before ordering.
You can reach us through the Contact page. The FAQs may also answer common questions.